Business Process Outsourcing

Companies need a trusted BPO provider that combines global resources, industry experience and insight into their business with a commitment to innovation and operational excellence. BLUELINE BPO Services offers the breadth and depth you need to generate business value.

With a tough economy putting pressures on margins and technology empowered customers demanding best in class service, companies are struggling to maintain profitability. Business Process Outsourcing (BPO) is a strategic step for companies looking to improve service levels, reduce costs, streamline processes, improve process efficiencies, and gain access to best-in-class processes without investing in requisite technology and skills.

Today, customers want to partner with BPO vendors who can add value to their business and provide competitive differentiation. To meet this need, BPO industry is evolving from a labor arbitrage "Lift and Shift" model towards a value driven Utility model.

INDUSTRY BPO Services

Cross Industry BPO Services
  • Finance & Accounting
  • Human Resource
  • Education & Learning
  • Procurement
  • Supply Chain
  • Telecom
  • Travel
Industry Specific BPO Services
  • Credit Services
  • Health Administration
  • Insurance
  • Network
  • Pharmaceutical
  • Utilities
  • Media & Information
Outsourcing Services
  • Bundled Outsourcing
  • Customer Service
  • Analytics & E-Logistics
  • Market Research
  • Application Development
  • Infrastructure Services
  • IT Enabled Services

BLUELINE is more than just a process delivery partner; we offer true transformation using the levers available to us learned over many years from multiple, global engagements and numerous industry domains. We have enshrined this learning in our transformation methodology which assists you in your journey toward best-in-class processes, delivering both efficiency and effectiveness.

Our domain expertise is unrivalled. We are unique in our ability to deliver value beyond SG&A processes. We not only reduce COGS but also identify and develop new revenue streams. Business and engagement models must offer continuous innovation. Our commercial propositions match your imperatives and our wide range of platforms offer you choice between capital and revenue spend.

Today’s world is built on information. It is, therefore, vital that executives have the right information at their fingertips. Whether your need is gaining consumer insights, managing fraud, undertaking predictive modeling or analyzing risk, BLUELINE’ Analytics & Insights Services have the power to transform how you can manage your enterprise.

However, this must be underpinned with excellence in delivery. “Experience Certainty” is engrained in our business. Our Global Network Delivery Model approach employs and retains the best people in the industry globally. Our clients enjoy the same experience wherever in the world we deliver their services.

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We go beyond SLAs in our approach to process outsourcing. Our industry leading process platform enables our customers to run standardized and efficient operations. Our clients gain insights, business growth, and measurable business impact through pre-built process asset based solutions, industry focused platform BPO solutions, and integrated IT BPO services. Our expertise lies in: